Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We deliver Monday through Saturday from 2:00 PM to 7:00 PM.

During busy holidays such as Mother’s Day and Valentine’s Day, delivery hours may change and advance orders may be required.

If no one is home at the time of delivery, we will [leave at the door / attempt re‑delivery / return to the shop, etc.].

We may call the recipient before or during delivery to help ensure a successful drop‑off.

For hospital deliveries, please provide the correct floor or room details and recipient confirmation if required.

Please place orders in advance when possible, to help ensure availability and timely deliver

We accept returns within 1 days of delivery. We also offer exchanges — please contact us to arrange your return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.